Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions to ProspectLocal, operated by iGuides Canada. It forms part of our Terms of Service and is subject to your rights under the Ontario Consumer Protection Act, 2002 and other applicable law.

1. Billing

Subscriptions are billed in advance on a recurring basis in Canadian dollars (CAD), plus applicable taxes, and renew automatically until cancelled.

2. Free Trial

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription begins and your payment method is charged for the first billing period.

3. Cancellation

You may cancel at any time from your billing settings or by contacting us. Cancellation stops future renewals. Your subscription remains active until the end of the current billing period, after which it will not renew.

4. Refunds

Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used. We may, at our discretion, offer a refund or credit in individual cases. Nothing in this policy limits any non-waivable rights you may have under the Ontario Consumer Protection Act, 2002.

5. Failed Payments

If a payment fails, we may retry the charge and may suspend access until payment is received. Continued non-payment may result in cancellation.

6. Chargebacks

If you have a billing concern, please contact us first so we can help. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed.

7. Contact

For billing questions or to request cancellation, contact support@prospectlocal.ca.